Darcliffe Homes
“clixifix has been on our radar a while and we are delighted to have finally signed up. At Darcliffe we pride ourself on providing outstanding customer service and dealing with snags quickly and professionally, however as the business has grown it has become difficult to keep a close eye on snagging performance as residents could be sending us snags via many different avenues – I.e – sales manager, site managers, WhatsApp, email, text etc. By having clixifix in place, not only does it save us significant time in managing the snagging process, it enables us to have organised records under one roof as well as the ability to monitor performance of our subcontractors. Before clixifix was in place we were relying on our subbys to go and complete the job (most of the time we were not told if it was complete so just had to assume) whereas now, there will be a image and residents signature to complete the job. This will allow us to get back on track of dealing with Snags quickly but also provide our customers with the service we desire.” Jonny Denton, Residential Sales Manager
Introduction
Darcliffe's vision is centred around creating sustainable homes. They take pride in delivering quality finished homes with reduced lifetime costs. With this in mind they value the relationships they build with both purchasers and the highly skilled trades they partner with.
The adoption of clixifix® will strengthen the communication threads with their specialist trades and residents with a full audit trail of latest activity and closing images with signatures to indicate issues have been resolved.
Jonny Denton, Residential Sales Manager commented...
“ clixifix has been on our radar a while and we are delighted to have finally signed up. At Darcliffe we pride ourself on providing outstanding customer service and dealing with snags quickly and professionally, however as the business has grown it has become difficult to keep a close eye on snagging performance as residents could be sending us snags via many different avenues – I.e – sales manager, site managers, WhatsApp, email, text etc. By having clixifix in place, not only does it save us significant time in managing the snagging process, it enables us to have organised records under one roof as well as the ability to monitor performance of our subcontractors. Before clixifix was in place we were relying on our subbys to go and complete the job (most of the time we were not told if it was complete so just had to assume) whereas now, there will be a image and residents signature to complete the job. This will allow us to get back on track of dealing with Snags quickly but also provide our customers with the service we desire.”