Villafont Homes, Team
Since their first development in 2000, Villafont Homes has been building prestigious properties in desirable locations across the UK. The company offers clients a wide range of sophisticated properties, from apartments and duplexes to townhouses, detached family homes and bespoke mansions.
Villafont Homes takes pride in pushing the boundaries of design and the expectations of its clients by offering stylish homes in low volumes, with superior specifications and larger than conventional proportions – a rarity in the new-build housing arena.
Villafont is renowned for the quality of its new-build homes and immaculate finishes ensuring exceptional client satisfaction on time, every time.
With a growing client list and portfolio of schemes, the Villafont team are aware of the importance of managing their aftercare and defects promptly and with clarity, which has led to their recent clixifix® implementation.
Collaboration is key. Residents are able to log an issue directly via the Residents Portal and access important information about their new home such as user manuals, certificates and warranties and meter readings.
Any issues can then be nominated to the appropriate team member and/or contractor to resolve and close out with a clear audit trail and reporting metrics to ensure KPIs are met and to highlight where focus needs to be to continue delivering 5* Customer Satisfaction.